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Customer Service and a Customized Solution are Key Reasons Manufacturer Switched to Camfil Total Dust Collection Systems
In our ongoing effort to understand why companies are choosing to switch to Camfil, one manufacturer shared how customer service and a tailored approach played a key role in their decision. The customer simply put it this way:
- “When I called, you answered.â€
- “When I emailed, you responded.â€
- “When I asked for a site visit, you came.â€
What stood out to the customer was how Camfil remained engaged throughout the entire process—from initial design to system delivery and even long after installation. This consistent support reinforced their confidence in Camfil’s commitment to clean indoor air quality. We believe that helping customers get the most from their dust collection systems is just as important as building them.
**Understanding the Customer's Specific Needs**
The video highlights how Camfil worked directly with the manufacturer to create a customized dust collection system. Every company has unique processes that produce different types of dust, which means one-size-fits-all solutions don’t work. To ensure the best fit, regional manager Taylor Morgan visited the facility to assess the layout, existing HVAC systems, and air quality challenges.
Camfil then designed a system that considered factors like space, airflow, compliance standards, and more. The final setup included the right filters, ducting, and explosion protection equipment—ensuring a safer and cleaner environment for workers. A dust-free workspace not only protects employees but also maintains the integrity of production equipment and product quality.
**Watch the Full Switching Story**
To learn more about the full journey, watch the conversation between Taylor Morgan and the customer discussing the Camfil Advantage. It’s a real-life example of how personalized service and technical expertise can make all the difference.
**Exceptional Customer Service and Expertise**
Another reason the manufacturer chose Camfil was the exceptional level of support they received. Unlike other vendors, Camfil takes the time to listen, ask questions, and provide tailored recommendations. Our team of experts is always available to answer queries, explain options, and ensure that every system meets the specific needs of the customer.
We encourage businesses to visit our facilities, meet the team, and see firsthand the quality and innovation behind our products.
**Advanced In-House Capabilities**
Beyond our knowledgeable staff, Camfil sets itself apart through its in-house manufacturing, dust testing, and research capabilities. Our state-of-the-art facility allows us to build dust collectors quickly and efficiently, while our filter assembly lines produce high-quality Gold Cone™ filter cartridges and replacement filters for other brands using our HemiPleat® technology.
Our dust testing lab analyzes samples from customers to determine the best filtration media, ductwork, and discharge configurations. We never offer generic solutions—we design systems based on the unique characteristics of each customer’s dust.
With in-house R&D, we continue to lead in the development of cutting-edge dust, fume, and mist collection technologies. Innovation is at the heart of everything we do.
**A Range of Custom Solutions**
Whether you're looking to upgrade your air filtration system or start fresh, Camfil offers a wide range of solutions tailored to your specific application. Our product line includes:
- Dust and fume collectors for harmful, combustible, or heavy dust loads
- Wet scrubbers for handling pollutants that dry filtration can't manage
- Mist separators for capturing liquid-based exhaust from machining tools
- Portable dust collectors for mobile, source-point extraction
If you're considering a better air filtration solution, let us help you find the right system for your needs. Explore our full range of products and discover why so many companies trust Camfil to design and build their total dust collection systems.